If in the rare instance you have suffered an allergic reaction to a product, please discontinue use of the product immediately, take a photo of the reaction, and email our customer service team at support@beautybuddy.com.au  who will then assist you with organising a return for this item.

Return postage will be at the customers expense.

Returns for allergic reactions will be resolved in the form of a store credit.

Please note that any product that has been used for an extended period of time, or has had more than 20% of product used, will not be eligible for a return.

Beauty Buddy is cruelty free and vegan.

At Beauty Buddy we offer free freight for orders over $75 Australia wide. For any order under $75, we charge a flat rate shipping fee of $8.95. Never pay more for shipping no matter how rural your address is, or how many items you add to your shopping bag.

Cosmetic Capital also offers Express Shipping, which costs $6.95 for orders over $75 of product value, and $10.95 for orders under $75 of product value.

Express Shipping is not available for very heavy orders. If you are unsure if your order will qualify for Express Shipping, please email us at support@beautybuddy.com.au and we will be able to assist.

Please note that our shipping rates are subject to change, please check our Terms and Conditions periodically for our updated policy.

At Beauty Buddy we strive to dispatch all orders within 1-2 business days from invoice. Once your order has been dispatched, you will receive an email notification confirming this.Please allow 12 hours to receive a tracking email from our preferred courier company. This will be sent to your email address that was used to place the order.Should you not receive a tracking email, or just want to double check anything using your tracking number, please follow the easy steps below to find your tracking number:1) At the top of the Beauty Buddy Home Page, please click to log in to your customer account.

Yes. If you change your mind and return your entire order or a specific item there will be a small charge of $10 deducted from any refund as a re-stocking fee. Please note all return postage will need to be paid for by the customer.

Please allow 2-5 business days for your order to arrive. Please note business days do not include weekends, or public holidays.

Sometimes a shade will not meet your expectations.

To avoid this, we always suggest looking closely at the provided images, reading online reviews, and if you are still unsure send our customer service team an email, we are always happy to assist!

If your item arrives and you realise its not right for you, you can return it in 30 days to us!

Please note that:

• Returns can only be accepted if your item is unopened, in original packaging, and hasn’t been used
• We cannot accept a used item back

For more information please read our Returns Policy here